Saturday 5 November 2016
SOLUTIONS STEP BY STEP IF IMAGES MISSING CERTAIN COLORS WHILE PRINTING
If some of your prints are looking a little off it may
be that one of the Colours isn’t printing properly, and is a result of clogged
print colours, or detatched cartridges. Here’s what to do in this
situation:
Step 1: Check cartridge is attached properly
(oh, and that it’s not empty!)
Step 2: Perform ‘Cleaning’ function in
printer settings
Step 3: Clean print heads
Step 4: Replace print head or printer
(last resort)
Step 1: Check cartridge is attached properly
(oh, and that it’s not empty!)
Ok first things first, check that you’re not just out of ink!
Otherwise, do a ‘nozzle check’ printout (Printer
properties>Maintenance>Nozzle Check) to verify that a colour is
indeed not printing.
Open up the printer and check the ink cartridges. Is there is a
flashing light or missing light like the below? This may means that the
printer doesn’t recognise the ink cartridge or has a bad connection. Take
out the cartridge, lightly clean the chip with a dusting cloth and then replace
it. If the light doesn’t return solid after a few attempts you may need to
purchase a new ink cartridge.
Step 2: Perform ‘Cleaning’ function in
printer settings
If the cartridge is connected properly, but is still
missing a colour, then press the ‘cleaning’ cycle (Printer
Properties>Maintenance>Cleaning). You may need to do this a couple of
times to get the heads cleared and inks running again. You can also try deep
cleaning too, however be aware that this consumes a lot of ink.
Step 3: Clean print heads
Still having issues? It may need a more thorough clean by
removing and cleaning the print heads – this only works for removable
print-heads. You don’t necessarily need to own the
cleaning equipment suggested, but it helps.
Step 4: Replace print head or printer
(last resort)
If after trying all the above it still isn’t working, it may be
time to replace your print head or printer. Have a chat with your supplier to
see what they recommend (or look out for our upcoming blog post on Edible
Printers).
Step 5: Take technical support from professional. I would suggest to call at
1888 479 2017 for USA customers as Icognix tech support team is professional and Microsoft certificated. Solutions provided by technicians are simple and helpful. You can visit the website that is:
Toll free number for U.S.A : 1888 479 2017
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